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To look after everyone’s health and safety, all of our communications and decisions are informed by the relevant State Public Health Orders to keep everyone safe.

We are working in all states to comply with the current Public Health Orders to ensure all our staff are vaccinated where able.  In some states, restrictions are being imposed on visitors to our residential settings, based on vaccination status. In all residentials located in Queensland, visitors must be double vaccinated. If you are unsure, please check with staff at the home you wish to visit to see what you need to do.  At ALL our sites, we ask that if you are unvaccinated, you wear a mask during your visit.

To do our part to prevent the spread of COVID-19 we are delivering services differently for a little while. Your key worker will discuss with you telephone and online options and work out what suits you best.

In order to help clarify and provide some facts on COVID-19 we have developed the following FAQ’s. In particular, we also wanted to be clear about how we are continuing to provide services to you.

We are getting back to delivering services face to face, but to ensure we do our part to prevent the spread of COVID-19, sometimes we may still need to deliver services a little differently. Your key worker will discuss with you any changes to the way we are delivering support and work out what suits you best.

In the interest of community safety, over the course of the pandemic we have changed the way we deliver supports from predominantly in-person, to include a mix of in-person, phone and/or web-based video conference in order to ensure the safety of our consumers, our staff, and the wider community.

  • If you are living in one our residences or attending one of our service sites, and as circumstances change, we are doing some or all the following to keep everyone safe:
  • Implementing tailored COVID-19 safety plans at every site
  • Encouraging surgical mask use for both our consumers and our staff where physical distancing cannot be maintained, and more generally where there is high risk or preference
  • Continuing our personal hygiene practices e.g. thorough hand washing, coughing and sneezing into the elbow
  • Social interactions will take place in larger common areas such as lounge areas, dining areas, or meeting rooms to allow for physical distancing
  • Increasing cleaning protocols to minimise the potential of infection
  • Practicing social distancing within the site and in outdoor areas
  • Reducing trips and external activities to minimise our residents’ exposure
  • Monitoring the number of external visitors into each site
  • Asking screening questions before visits to our sites to identify if anyone has visited hotspots or identified exposure venues recently
  • When there is local community transmission, we may introduce temperature checking of staff, residents and visitors to our residential homes on a daily/shift basis
  • Monitoring state health advice and directions, implementing changes when necessary, such as limiting visits to our sites and wearing of masks during visits.

We will continue to revisit these measures in line with government guidelines – your health and the health of your family, friends and community are our absolute priority.

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