Our Accreditations

National Standards for Mental Health Services (NSMHS)

Developed by the Australian Department of Health, the NSMHS outlines standards aimed at helping mental health service providers to continually improve and better support consumers through:

• The delivery of mental health services
• Compliance with legislation
• Standards of communication and consent
• Policies and procedures, particularly to address risks to consumers

The NSMHS embraces principles of recovery-oriented mental health practices and ensures Stride has:

• A framework for consumer and carer participation
• Service monitoring and continuous quality improvement
• Respect and trust between different parts of the service system
• Transparency and accountability
• Strategic information at a sector and service system level

NDIS Practice Standards

These standards are specific to registered NDIS providers and the supports and services they provide to consumers. Together with the NDIS Code of Conduct, the NDIS Practice Standards form the framework of what NDIS participants should expect from Stride.

The core features of these standards include:

• Rights and responsibilities of NDIS participants
• The delivery of supports
• Governance and operational management
• The environment in which supports are delivered

Suicide Prevention Australia (SPA) Standards for Quality Improvement

The SPA Standards support organisations like Stride to implement safe, high-quality, and effective suicide prevention programs.

Suicide Prevention Australia partnered with people with lived experience, consumers, clinicians, service providers, and accreditation experts to develop these standards, which cover:

• Needs assessment
• Alignment (of the service with organisational values and vision)
• Lived experience of suicide
• Stakeholder engagement
• Program plan
• Workforce

Stride’s Safe Space and Safe Haven services are currently certified against these standards.

Human Services Quality Standards (HSQS)

The HSQS is specific to some services in Queensland. These standards set the benchmark for the quality of service provision and are designed to:

• Increase consistency in service quality
• Ensure public confidence in service delivery
• Maintain important safeguards for consumers

The HSQS core standards for quality service provision include:

• Governance and management
• Service access
• Responding to individual needs
• Safety, wellbeing and rights
• Feedback, complaints and appeals
• Human resources

The HSQS currently applies to Stride’s QLD Youth Therapeutic Community Placements, which are funded and licensed by the QLD Department of Children, Youth Justice and Multicultural Affairs.