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Service overview

Services and support types

About

Southside Community Step Up Step Down (SCSUSD) is a community residential and outreach mental health program. The service provides a home-like environment for up to six adults aged 18 to 65 years of age. The service operates 24 hours a day, 7 days a week.

SCSUSD is for people whose recovery is best suited to short term (up to 14 days) intensive program in a rehabilitative setting. Community outreach is then provided for up to 4 weeks to help sustain progress towards personal recovery goals.

Garran SUSD

Our service

The team at SCSUSD offer:

  • 24/7 support to maintain a safe and therpeutic environment
  • structured, evidence-based group and activity programs
  • recovery-oriented skill building with a psychosocial focus
  • individualised recovery plans to guide progress and sustain outcomes.

SCSUSD is an alcohol, drug and smoke-free environment. We recognise the importance of coordinated mental health and AOD responses, along with broader services to support people to make positive changes and enable them to meet their recovery needs based on their strengths, values and goals.

What to expect

The SCSUSD team comprises a complementary mix of clinical support from the Canberra Health Service and psychosocial support from Stride and Woden Community Service.

Once a referral is submitted, the team will review it to determine if the program is the most appropriate service for the individual’s needs. 

If accepted, the person will be contacted to begin the intake process and schedule a time to enter the program. If the referral is not accepted, the person will be directed to other appropriate services. 

Contact this service

If you are a health professional and would like more information about our program please get in touch via email.

Service overview

Services and support types

About

Safe Havens provide the space for people 16+ experiencing suicidal thoughts and feelings or emotional distress to access support when they need it, in a calm and caring environment. They are a collaborative and innovative concept that works for the local community they are situated in. The space and support available have been designed in partnership with people who have been through tough times themselves and understand what does and doesn’t work.

Safe Havens promote the wellbeing of people through assistance and support to manage their experience of distress, both current and in the future, and reduce the need for people to access emergency departments when they are feeling unsafe. 

Soft grey, oak and dark wooden lounge and sofa chair in a relaxed, secluded space

How to access support

No referral or appointment needed, a free, walk-in service and an alternative to hospital emergency departments for people experiencing psychological distress.

If you or someone you care about needs support, you can visit us on the above days. Alternatively, if you or someone you know need support outside of these hours or crisis support, call Lifeline on 13-11-14.

What to expect

Our space is designed to help you feel at ease from the moment you walk in. We’ll take the time to listen and understand what’s going on for you, no pressure, no judgment, just a chat that’s all about you.

The staff at Safe Haven are Peer Support Workers (people with a lived experience of mental health issues) and non-clinical Mental Health Support Workers.