This feedback collected in this years survey helps us understand what we’re doing well and identify areas where we can improve. Feedback from last year (2024) resulted in a variety of initiatives being undertaken to improve the experiences of the people we support at Stride.
Here’s what our consumers told us in 2025:
- 78% of consumers rated their overall experience with Stride as Excellent or Very Good over the last 3 months.
- 87% reported an excellent or very good experience in terms of feeling welcomed, recognised, valued, and treated with dignity.
- 86% reported an excellent or very good experience of having their personal needs met with sensitivity to their culture, gender, faith, and individual values and beliefs.
Consumers reported that Stride continues to excel in the following domains of experience…
Showing Respect
- How the service provides the individual with a welcoming environment where they are recognised, valued and treated with dignity.
- 87% rated their experience positively
Valuing individuality
- How the service meets an individual’s needs (e.g., sensitivity to culture, gender, and faith, and the importance of personal values and beliefs)
- 86% rated their experience positively
Supporting active participation
- How the service provides opportunities for engagement, choice, and involvement in the process of service delivery.
- 84% rated their experience positively
The survey also highlights areas of focus for Stride over the next year:
- Expanding access to peer support
- Translation of psychosocial support into improved functional and physical health outcomes for consumers.
